Meta tests “human concierge” to make Muse AI phone calls
Published · Updated
AI-generated summary of the coverage listed below: Meta is experimenting with a “human concierge” service for its new personal AI assistant, Muse, which can place phone calls on users’ behalf. The company has quietly hired contractors to handle some of these calls, a move that has raised privacy concerns among employees. The test began shortly after Muse’s public launch of its phone‑calling feature, highlighting Meta’s approach to blending AI with human support.
Covered by 2 outlets across the spectrum: 0% left, 50% center, 50% right.
Who is covering this story
- Center (1): Deccan Herald
- Right-leaning (1): Times Now
Sources
- Meta’s AI Muse was supposed to call for you. A ‘human concierge’ did it instead — Deccan Herald (center)
- Meta’s AI Can Make Phone Calls For You, But Here’s A Catch You Should Know — Times Now (right-leaning)