Maharashtra FDA suspends 8 Domino's outlets: how to complain about restaurant hygiene
Published · Updated
Licences went in Mumbai, Pune and Kolhapur over pests and cockroaches, among 17 Mumbai eateries suspended. The FDA's complaint portal must acknowledge a complaint within 24 hours; the median one takes 15.1 days to resolve.
Original report · Explained
How do you complain about restaurant hygiene in Maharashtra? File it on the state Food and Drug Administration's portal, complaints.mahafda.in, where a Joint Commissioner must acknowledge it within 24 hours and unresolved complaints escalate automatically, Curly Tales reported (Curly Tales, 2026). The route is in focus after the FDA said on Wednesday 14 October 2026 that it had suspended the licences of 17 Mumbai eateries, three of them Domino's outlets (Times of India, 2026).
Five more Domino's outlets in Pune and Kolhapur lost their licences on 14 and 15 October, India Today reported (India Today, 2026). That makes eight Domino's outlets suspended in two days of reports: three in Mumbai plus five in the Pune division.
Eight Domino's outlets across Mumbai, Pune and Kolhapur
The suspended Domino's outlets, run by Jubilant FoodWorks, are in Parel, Andheri and Borivali in Mumbai, PTI reported, as carried by the Times of India (Times of India, 2026). In the Pune division they are:
- Pune district: Warje, Hingne Khurd and Chakan (India Today, 2026).
- Kolhapur: Rajarampuri and A Ward (India Today, 2026).
The five Pune-division suspensions followed inspections of more than 50 outlets (India Today, 2026). Other Mumbai eateries named include Thanksgiving Patisserie and Confectionery, Passion Restaurant Pvt Ltd (Carnival by Tresind), Darjeeling Lepcha Momos and Moorjani Hospitality (Hundo Pizza) (Times of India, 2026). The full list of 17 was not in the reports we read.
What the inspectors found explains why.
What inspectors found
In Mumbai, the FDA cited pest and rodent infestation and unhygienic premises (Times of India, 2026). It also found FSSAI licences not displayed prominently, raw material stored at premises the licence did not cover, and failures to comply with improvement notices (Times of India, 2026).
In Pune and Kolhapur, inspectors found live and dead cockroaches, India Today reported (India Today, 2026). They also recorded missing equipment for separating veg and non-veg handling, incomplete temperature records, open delivery boxes and food waste near pizza bases (India Today, 2026).
If you spot problems like these, the complaint route is short.
How to complain, and what happens to a complaint
- Where: the FDA portal, complaints.mahafda.in (Curly Tales, 2026).
- First reply: a Joint Commissioner must acknowledge it within 24 hours (Curly Tales, 2026).
- If it stalls: unresolved complaints are escalated automatically (Curly Tales, 2026).
The portal drew nearly 10 lakh hits in its first 24 hours, FDA Commissioner Tukaram Mundhe said, according to Curly Tales (Curly Tales, 2026). It has received 13,857 complaints, with a 71.8% resolution rate and a median of 15.1 days to resolve one, Mint reported from Mundhe's briefing (Mint, 2026).
Not every complaint is taken up: Mint reported that 11,491 were rejected as not meeting the criteria (Mint, 2026). About 94% concerned food standards, and quick-commerce dark stores account for nearly 50% of complaints (Mint, 2026).
This week's suspensions are a small part of a longer drive.
Hundreds of suspensions since April
Since April, the FDA has carried out 19,713 inspections, suspended 892 licences and issued 1,538 stop-business notices, Mint reported (Mint, 2026). Restaurants and dhabas account for 5,335 of those inspections, 585 suspensions and 15 cancellations (Mint, 2026). That puts restaurants and dhabas behind about two in three suspensions (585 of 892).
The FDA has seized adulterated food worth Rs 50.63 crore in six months, Mint reported (Mint, 2026). In the latest round it seized 24,406 kg of suspected substandard food worth Rs 50.19 lakh across the Chhatrapati Sambhajinagar, Pune, Nashik, Nagpur and Greater Mumbai divisions, the Times of India reported (Times of India, 2026). Mundhe took charge as commissioner in May (Mint, 2026).
The FDA also trained office-bearers of 10 Navratri mandals in Kandivali West on mahaprasad hygiene (Times of India, 2026).
What happens next
The FDA says its special inspection drive on hotels, restaurants, retail and delivery outlets continues (India Today, 2026). Stricter rules for cloud kitchens and dark stores are under discussion with the FSSAI, Mint reported (Mint, 2026).
What we don't know yet
- The full list of all 17 Mumbai eateries.
- How long the suspensions will last.
- Jubilant FoodWorks' response: we did not find one.
Questions people are asking
Which Domino's outlets were suspended in Maharashtra?
Parel, Andheri and Borivali in Mumbai, plus Warje, Hingne Khurd and Chakan in Pune district and Rajarampuri and A Ward in Kolhapur (Times of India, 2026; India Today, 2026).
How do I complain about a restaurant in Maharashtra?
Use complaints.mahafda.in; the FDA must acknowledge it within 24 hours (Curly Tales, 2026).
How fast are FDA complaints resolved?
The median is 15.1 days, with 71.8% resolved (Mint, 2026).
References
- Curly Tales (2026) Pune Registers Highest Food Safety Complaints Since FDA Portal Launch. Curly Tales. Available at: Pune Registers Highest Food Safety Complaints Since FDA Portal Launch (Accessed: 15 October 2026).
- India Today (2026) 5 Maharashtra Domino's outlets lose licences after FDA finds cockroaches, violations. India Today. Available at: 5 Maharashtra Domino's outlets lose licences after FDA finds cockroaches, violations (Accessed: 15 October 2026).
- Mint (2026) Maharashtra FDA suspends 892 licences, seizes Rs 50 crore of adulterated food in six months. Mint. Available at: Maharashtra FDA suspends 892 licences, seizes Rs 50 crore of adulterated food in six months (Accessed: 15 October 2026).
- Times of India (2026) Maharashtra FDA suspends licences of 17 eateries, including 3 Domino's outlets, over food safety violations. The Times of India. Available at: Maharashtra FDA suspends licences of 17 eateries, including 3 Domino's outlets, over food safety violations (Accessed: 15 October 2026).
How we did this
We compared three reports published on 14 and 15 October 2026, from the Times of India, India Today and Mint. One covered the 17 Mumbai suspensions, one the five Pune-division Domino's outlets and one the statewide totals; none put the eight Domino's outlets together or explained how a reader can complain. We combined the lists, added the complaint route from Curly Tales and the portal's performance figures from Mint, and worked out the restaurant share of suspensions ourselves.
This story was produced, reviewed, edited and verified by the reporter before publication, with AI assistance where required.
Covered by 7 outlets across the spectrum: 14% left, 43% center, 29% right.
Who is covering this story
- Left-leaning (1): The New Indian Express
- Center (2): Mint, Free Press Journal
- Right-leaning (2): India Today, Times of India
- Not yet rated (1): Curly Tales
Sources
- 5 Maharashtra Domino’s outlets lose licences after FDA finds cockroaches, violations — India Today (right-leaning) ·
- Maharashtra FDA suspends licences of 17 eateries, including 3 Domino’s outlets, over food safety violations — Times of India (right-leaning) ·
- Pune Registers Highest Food Safety Complaints Since FDA Portal Launch — Curly Tales (not yet rated) ·
- Maharashtra FDA suspends 892 licences, seizes ₹50-crore of adulterated food in six months | Today News — Mint (center) ·
- Maharashtra FDA suspends licences of 25 food outlets, including six Domino’s Pizza outlets — The New Indian Express (left-leaning) ·
- Maha FDA cancels 25 food outlet licences including Domino’s, 10 FIRs filed, ₹1.73 cr food stock seized, says Mundhe — Mint (center) ·
- Maharashtra FDA Suspends 29 Food Licences Including Sophia College Canteen; Cockroaches Found In Fortis Hospital Kitchen — Free Press Journal (center) ·